The Tongariro National Park is a unique and changeable environment, subject to strong weather systems. We pay very careful attention to the weather in the days before, and during, every trip. The Department of Conservation issues a detailed weather forecast 48 hours in advance and this is one of the many tools we use to determine if we need to make any changes. If the weather is going to be extremely unsafe, the Department of Conservation will close the track to all walkers including guided walkers.
Between 2pm and 5pm the day before we depart, our friendly operations team will be in touch with you via phone to discuss the expected weather conditions and any changes to the itinerary we might need to propose. If we have to cancel the departure due to unsafe weather conditions we’ll either transfer you to a suitable departure date in the future or we’ll organise a refund.